Privacy Policy

Last Updated: September 5, 2026 

‍

Our Privacy Policy works in tandem with our Terms of Service (TOS). This policy outlines how we handle, protect, and process your data. Our TOS governs the broader commercial contract and rules of engagement for using our services. Together, they form the complete agreement between you and Punctual Design.

‍

Definitions

Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data: Usage Data is data collected automatically, either generated by the use of our service or from the service infrastructure itself (for example, the duration of a page visit).

Cookies: Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller: Data Controller means the natural or legal person who determines the purposes for and the manner in which any personal information is, or is to be, processed. For the purpose of this Privacy Policy, Punctual Design is a Data Controller of your personal data.

Data Processors: Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

User(s): A User is any living individual who is using our Service and is the subject of Personal Data.

‍

Information We Collect

We collect different types of information depending on how you interact with us: 

• Website Activity, Analytics & Marketing: When you visit our primary website, we automatically collect Usage Data like IP addresses and browser types using cookies and analytics tools.
  
  
• Account & Billing Information: When you purchase our service, our portal provider collects Personal Data, like your name, email address, physical billing address, and payment details.
  
  
• Contact Information, Project Files & Communications: When you use our Services, we store your Personal Data and essential Service data like project briefs, communication history, files and uploaded assets you provide during the course of our business relationship.
  

How we Use Your Information

We use the collected information strictly to: 

• Provide, operate, and maintain our services. 
• Process your payments and manage your client account. 
• Communicate with you regarding your projects, support requests, or account concerns.
• Improve and optimize our website experience. 
• Securely back up project data to prevent loss. 
• Deliver, track and optimize our marketing efforts.
  

Third-Party Sharing

We do not sell, rent, or trade Usage Data or Personal Data to third parties. To reliably deliver our services, we only share information with trusted service providers that form the basis of our technology stack: 

• Analytics and Marketing: Usage Data collected is stored and analyzed using our analytics and marketing partner, Google. Read Google’s privacy policy here: policies.google.com/privacy
  ‍
• Payment Processing: All payments are processed securely by Stripe. We do not store raw credit card or financial data on our own servers. Read Stripe's privacy notice here: stripe.com/en-li/privacy.
  
  
• Client Portal & Services Infrastructure: Client accounts, communication, and active project files are hosted via a secure client portal provider utilizing encrypted AWS enterprise cloud infrastructure. Read the AWS privacy policy here: aws.amazon.com/privacy
    
• Data Redundancy & Backups: For security and business continuity, project files are securely backed up and stored with our enterprise cloud storage provider, Google. Read Google’s privacy policy here: policies.google.com/privacy

Data Security

We rely on our enterprise cloud partners (AWS and Google) to protect your data using industry-standard encryption both in transit and at rest. While we take every effort to protect your information, no digital storage or transmission can be guaranteed 100% secure. 

‍

Updates

We may update this Privacy Policy from time to time, indicated by the "Last Updated" date at the top of this page. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice or directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy, contact us at: privacy@punctualdesign.com