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Our client portal and production process makes the journey of creative work predictable. You bring us your project details, we bring it to life.
No mark-ups. No additional billable hours. No cancellation fees. Want to use licensed design assets (fonts, photos, etc.) in your project? No prob, we alert you to any related costs early in the design process. No surprises.
Ironically, most organizations aren’t organized, so if there’s a catch it’s organization. Punctual uses a defined project management process to guarantee your subscription’s success. We ask all our clients to follow it (see our TOS). It works thanks to four key concepts:
Focus = productivity. For us, that means uninterrupted design time. For you, that means better work, fewer mistakes and faster turnaround. When you finalize one project, the next in your queue starts. Add as many projects to your queue as needed. Priorities change? Pause an active project to start another. "OPAT" doesn’t mean less gets done, it means predictable workflows done efficiently.
Speaking of efficiency! We won’t have meetings. Zilch. Instead, we use modern messaging tools to document your expectations, pass along designs, and save time. Our portal makes it easy: submit project requirements, check status, review proofs, and provide feedback all in one place. Choose your notification style (email, in-portal) and stay on top of progress, on your time.
Only you know the critical details of your project, and a creative brief is the best way to pass them on. Never written one? No sweat, our project request form is the creative brief! You'll compile details like goals, audience, messaging and specs in one place, ensuring you never overlook an important detail (and neither do we).
Most agencies factor two rounds of revision into a project. But reality is never that neat. With Punctual, only worry about getting it right. No extra hourly charges, no tedious tracking of billable hours. You review and provide complete feedback, we reflect all your documented revisions, every time, until it's right.
