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No. Instead of contracts, you agree to our Terms of Service during checkout.
Since we handle many types of projects, turnaround varies based on the complexity of the request, completeness of provided details, and your own review process. In general, small projects like social graphics or landing pages average two business days for a first draft. For larger projects, you can expect a weekly progress and review cycle, on average.
First-time subscribers have 7 days from date of purchase to request a full refund. Accounts with a month or more of billing history have 48 hours from date of last renewal to request a full refund. Note! We don't refund balances of remaining time for cancelled subscriptions. Read more about refunds in our Terms of Service.
Yep. Due to the nature of our business model, creative work requiring in-person oversight or research, or extensive creative specialities, are outside our scope. This work includes:
- Video production / filming
- Custom photography
- Organization branding/rebranding (orgs over 30 FTEs)
- Enterprise-wide website design/redesign (sites over 20 content types)
- Print management
- Mailing fulfillment
- 3D modeling and animation (Blender, Maya, etc)
Yes! Subscribers are admins of their account/organization. Admins can add team members to collaborate on and submit projects. However, the one-project-at-a-time process still applies. If your team needs concurrent projects, an additional subscription is required.
Active subscribers can cancel a subscription anytime through their portal's account settings. One click and it's done.
Yes! Our service works extremely well for folks who have one project to focus on. That said, we don't recommend our services to hit tight deadlines (e.g. a submitted project request due in a day), as our production model is based on a two-business-day draft/revision cycle.
We accept ACHÂ bank deposit and all major credit cards through our secure, enterprise-grade payment processor, Stripe.
Yes! Our portal is fully responsive, which means you can check status or respond to messages on the go. Note: due to the nature of creative files, we highly recommend reviewing/proofing design work at a desktop machine.
Yes. Your account's administrator will receive a reminder email 7 days before an upcoming renewal.
Have question not answered here? Read our Terms of Service or email us!
